Replacement Policy (No Refund)

1. Overview

At Mr Mega Bean Marketing Sdn. Bhd., we take pride in ensuring that all our products — including juices, margarine, energy drinks, chocomalt, and vitamin water — are delivered in excellent condition.
As our products are food and beverages, we do not offer refunds or returns once the order has been delivered.
However, if you receive a defective, damaged, or incorrect item, we will gladly inspect and replace the product for you.

2. Eligibility for Replacement 

You are eligible for a replacement if:

  • The product received is incorrect or not as ordered; or
  • The product is defective, damaged, or faulty upon delivery (e.g. leakage, spoilage, or broken seal).

To qualify:

  • Requests must be made within 7 days of receiving your order.
  • Proof of purchase (receipt or order number) and photo/video evidence of the issue are required.
  • The product and its packaging must be retained until the inspection process is completed.

3. How to Request a Replacement

Before returning any item, please contact our Customer Service to confirm your eligibility.

Unnotified or unapproved requests will not be accepted.

You may reach us via WhatsApp at +6019-9397748 using the format below:



Replacement Request (via WhatsApp):

  • Order No:
  • Order Date:
  • Name:
  • Address:
  • Contact No.:
  • Product Name:
  • Quantity:
  • Reason for Replacement (Wrong item / Defective item)
  • Product Opened: YES / NO
  • Attach photo or video of the product issue


Our team will review your request and contact you with further instructions.
Once verified, a replacement will be dispatched within 1–14 working days.


Note: The issue must be reported within 3 days of receiving your order.

4. Shipping Instructions

If we request the defective or incorrect item to be returned, please send it to:



Mr Mega Bean Marketing Sdn. Bhd.
6 & 8, Jalan Jaya Gading 2,
Kawasan Industri Jaya Gading,
26070 Kuantan, Pahang, Malaysia


Please note:

  • All return shipping costs will be insured by us.
  • Please use a courier service with a tracking number, and kindly send us the receipt so we can process the reimbursement.

5. Important Notice

  • No refunds will be issued for any products sold.
  • Replacements will only be provided for verified defective, damaged, or incorrect items.
  • We reserve the right to decline requests that do not meet the policy conditions.

6. Contact Us

If you have any questions or concerns about this policy, please contact our Customer Service team:
📞 +6019-9397748

📧 onlinesales@waterworld.com.my
📍 6 & 8, Jalan Jaya Gading 2, Kawasan Industri Jaya Gading, 26070, Kuantan, Pahang, Malaysia